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Privacy Policy for CLAH

Introduction
Welcome to CLAH. We operates the website www.clah.us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.
Information We Collect
a. Personal Information
We collect personal information that you provide to us directly, such as:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (if applicable)
b. Non-Personal Information
We may automatically collect non-personal information such as:
  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the website
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences in your browser settings.
How We Use Your Information
We use the collected information to:
  • Provide, operate, and maintain our services.
  • Respond to inquiries, process orders, and deliver products.
  • Improve our website and marketing efforts.
  • Comply with legal and regulatory requirements.
How We Share Your Information

We do not engage in the sale or rental of your personal information. However, we may share your data with third parties under specific conditions:

 

1. **Service Providers:** We may disclose your personal information to trusted third-party service providers who assist us in the operation of our business. This includes, but is not limited to, payment processors, shipping partners, IT service providers, and customer support services. These entities are granted permission to utilize your personal information solely as necessary to perform their services on our behalf.

 

2. **Marketing and Advertising Partners:** When applicable, we may share certain non-sensitive personal information with third-party advertising networks, such as Google Ads and Facebook Ads, to facilitate the delivery of targeted advertisements and marketing campaigns that may be of interest to you. Individuals retain the right to opt out of such processing at any time.

 

3. **Legal Compliance and Protection:** We may disclose your personal information when required to do so by law or when we believe such disclosure is necessary to comply with legal obligations, protect and defend our rights or property, prevent fraud, investigate security breaches, or ensure the safety of our users and the public at large.

Your Rights and Choices

As a user of our Site, you have certain rights concerning the collection, use, and storage of your personal information. These rights include:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.

  • Right to Correction: You may request that we correct any inaccurate or incomplete personal information.

  • Right to Deletion: You may request that we delete your personal information, subject to any legal obligations requiring us to retain certain data.

  • Right to Restrict Processing: Under certain circumstances, you may have the right to restrict the processing of your data.

  • Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object to Processing: You may object to the processing of your personal data for direct marketing or other purposes.

  • Right to Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.

  • Right to Opt-Out of Marketing Communications: You may opt-out of receiving promotional emails or other marketing communications by following the unsubscribe instructions included in such messages or by contacting us directly.

  • Right to Disable Cookies: You can manage cookie preferences through your browser settings.

To exercise these rights or if you have any questions about how we handle your personal information, please contact us at 650.999.6797 or info@clahus.com. We will respond to your request in accordance with applicable data protection laws.

Data Security
We strive to implement reasonable organizational, technical, and administrative measures to protect the Personal Information under our control. For instance, we utilize Secure Sockets Layer (SSL) technology for processing orders. However, please be aware that no data storage system or data transmission method over the Internet can be guaranteed to be 100% secure. Additionally, we may engage third-party cloud service providers that offer hosting, data storage, and other services based on standard terms and conditions that may not be negotiable. These service providers have assured us, as well as the general public, that they employ security measures they consider sufficient to protect information within their systems and have a reputation for doing so. We also advise you to exercise caution when submitting Personal Information via the CLAH Online Properties, particularly if you are using a Wi-Fi hotspot or a public network. If you believe that your interaction with us is no longer secure—such as if you suspect that the security of any account with us has been compromised, or if you cannot utilize our SSL technology on the CLAH Online Properties—please notify us immediately. In such cases, we recommend placing orders over the phone or in person instead of through the CLAH Online Properties. You can reach out to us in these situations according to the 'Contacting Us' section below.
Third-Party Links
We implement reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no data transmission or storage system is entirely secure.
Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Effective Date" updated accordingly.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:

SMS Consent:

SMS consent or phone numbers for the purpose of SMS aren’t shared with 3rd parties or affiliates 

Effective Date: 28/12/24

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